IT — Safe Listing Guide

IT Allow-Listing Guide

Introduction

Local or corporate security policies or firewalls may block video streaming and/or emails from unknown sources. To ensure that your Subscribers can receive content from the ReachOut365© platform, you may need to ask your IT Department to “allow-list” certain IP addresses, domains, and/or email addresses. This document provides information about allow-listing the ReachOut365© system in your Internet security and anti-spam approved-access lists.

Email

• Email sending domains to be allow-listed:
• reachout365.com
• email.reachout365.com
• Email sending IP address to be allow-listed (if required):
• 167.89.40.7
• Email default “From” address to be allow-listed:
• noreply@reachout365.com

Note: If any of your ReachOut365© Subscriptions use a custom “From” address (Example: “noreply@yourcompanydomain.com”) or bounce processing, your IT Department should also configure your organization’s domain SPF records to permit emails to be sent via the following server:

yourdomain.com. 21598 IN TXT "v=spf1 a mx mx:yourdomain.com include:sendgrid.net ~all"

Video Streaming

• Domains to be allow-listed:
• videos.reachout365.com
• cdn.reachout365.com
• IP address to be allow-listed:
• 74.205.75.163
• Ports that must be open to enable video streaming:
• HTTP: 80
• HTTPS: 443
• Media formats that must be enabled for streaming:
• webm and mp4 (Video)
• mp3 (Audio)